Michael Kupermann

Senior programme role in technology and architecture consulting with leadership responsibilities.

• Field-operations coordination and stakeholder alignment
• Details are covered by a non-disclosure agreement, walkthroughs available on request

Production data warehouse with AI access running on the client's own infrastructure, open source stack, so no data leaves the premises.

• dlt pipelines ingest CRM, ERP, and Excel data into a PostgreSQL DWH with thirty-one governed views
• Dagster orchestration, Metabase visualization
• Nightly sync to an open-source CRM as a documented exit path from the incumbent SaaS licenses

Technology strategy and operations through an organizational transformation.

• Closing the gap between strategy and delivery
• Modernizing constraining tools while programs remained live
• Team sizes, targets, and adoption metrics are under a non-disclosure agreement

A two-and-a-half-year mandate refocusing the business toward CRM and larger B2B accounts, reporting to the founders and investors.

• Built a CRM consulting practice and added offshore delivery capacity
• Integrated AI into the delivery process
• Measurable EBITDA improvement, figures available under a non-disclosure agreement
• Parallel M&A screening and negotiations

Led the Data Solutions organization, redesigning the data architecture while operations continued running.

• Led a distributed team of 35 across three sites
• Introduced ITIL v4 and Six Sigma (VoC, CtQ, KAIZEN)
• Built a data governance framework for the regulatory environment

Programme lead for migrating local sales systems into a unified cloud CRM solution built on Microsoft Dynamics 365 and Azure.

• Five main regions (US, Hong Kong, France, UK, Germany), fifteen country sites total, parallel cutovers
• Coordinated international teams with 450 users
• Sponsor coalition anchored at the regional-head level
• Delivered on schedule with no interruption to the sales cycle

A three-year programme migrating asset and investment management locations to Bloomberg AIM (Compliance Manager and Violations Manager).

• Led test planning and governance across all trading desks
• Protected adoption through parallel-run periods and desk-level reinforcement
• Three years with zero incidents in live portfolio operations

Eleven years building and running a DACH consultancy for financial services and telecommunications, the vehicle for the 2010 to 2021 programmes listed here.

• Scaled the company from the founding team to 110 employees
• P&L responsibility, acquiring and directing client programmes for international groups
• Built durable client relationships in the financial services and telecommunications sectors
• Parallel M&A screening, mandates continued independently from 2022 onward

Member of the programme-management leadership team for the transformation of the AppCom architecture (CRM and Customer Data Platform) across five countries.

• Cross-country IT licence management
• Design and rollout of the next-generation IT architecture in Hungary and the Czech Republic
• Infrastructure advisory to the regional CTIO/CTO level

Led the 80-person CRM consulting practice for the west region.

• Principal consultant for CRM analyses and implementations
• Business development and P&L responsibility

CRM consulting and international project leadership at a technology group.

• International CRM implementation based on Oracle and Siebel
• Sub-project leadership for projects in the US and Asia
• Specialization in security services and data center security
• Key account management and new business acquisition