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Labor · Processes

Business processes that run through reliably

We connect intake, processing, and the target system into traceable workflows. Clear-cut cases continue automatically. Where a business decision is needed, the process visibly waits for a person.

Isometric illustration of a processing line: flat building blocks stand along a conveyor belt, a stack of paper feeds in at the start, and at the end the processed items collect in a tray.Isometric illustration of a processing line: flat building blocks stand along a conveyor belt, a stack of paper feeds in at the start, and at the end the processed items collect in a tray.

Practical build 01Reference project · in live operation

Processing e-invoices end to end

Invoices arrive, get read, get recorded in the accounting system, and then get filed. Without a continuous workflow, this creates format breaks, duplicate work, and handoffs that are hard to trace.

Invoice netwo…Access pointIntakeUnpackingProcessingDocument imageFilingPosting recordAccounting sy…Status reconc…HistoryLog

Classification Reference project · abstracted process in live operation

How the setup works The document passes through intake, processing, filing, and posting. In parallel, a history is created that later shows the status.
Scope and limitations

Not part of this demo: This shows the process path, not throughput, processing time, or error rate.

The build abstracts a delivered and operated reference process. System and customer names are replaced with roles.

Practical build 02Reference project · in live operation

Automatically presorting incoming mail

Complaints, cancellations, applications, and follow-up questions all land in the same inbox. People spend time reading and sorting them, even though many cases are clear-cut.

InboxClassificationSecond opinionComplaintCancellationVacation holdInquiryOtherExtractionLine-of-busin…HUMANApprovalCompletionArchive

Classification Reference project · abstracted process in live operation One stop for approval by humans: Approval

How the setup works Inbox, classification, second check, and the line-of-business system form one continuous path. Uncertain cases branch off to approval on purpose.
Scope and limitations

Not part of this demo: How many cases are clear-cut depends on the data, the rules, and the specific field of each company.

The build abstracts a delivered and operated reference process. The categories are grouped for readability.

Practical build 03Comparison model · Human-in-the-loop

Keeping decisions with a person on purpose

Not every case may continue without a check. Critical amounts, low confidence, or business exceptions need a controlled stop.

No checkpoint

Internal systemsClassificationValidationRouterProcessingHandoverQuality check

Classification Comparison model · automatic checkpoint

With checkpoint

PartnerClassificationValidationHUMANDecisionProcessingHandoverQuality check

Classification Comparison model · human checkpoint One stop for approval by humans: Decision

How the setup works Two matching paths show the difference: in one, a rule decides automatically. In the other, the case waits at the same point for a person.
Scope and limitations

Not part of this demo: Threshold, frequency, and wait time are specific to each customer and therefore not part of the comparison.

The comparison model shows the principle of a human checkpoint, not a specific customer deployment.

Tested in real workflows
The invoice and inbox processes are implemented as reference projects and in live operation. The third build shows the principle of a human checkpoint. Its position and rules are defined separately for each process.

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Which process ties up the most manual work today?

Together we determine which steps can run automatically and where a business decision still has to remain in place.

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